Delivery and Returns
Delivery Information
Our deliveries are sent by courier/Royal Mail
You will receive an email, when your order is shipped, from us indicating that your order is complete.
This service is offered in good faith and Ginger Gift Company cannot guarantee the delivery timescale offered as this service is provided by a third party courier.
This service may be withdrawn at certain times when order volumes are very high to ensure all orders are fulfilled in a timely manner.
All Ginger Gift Company products are handmade to order. This means they take a little time to make, package and dispatch.
We aim to dispatch your orders within 10 working days.
At busy periods we aim to dispatch your order within 14 working days.
Any delays in the delivery of your order will be notified by email as soon as possible.
If you require an update on the progress of your order please email us at info@gingergiftcompany.co.uk and include your order number (sent to you in your order confirmation email).
Damaged Deliveries
In the unlikely event that your order is delivered damaged, we ask you to notify us immediately.
Photographs of the damaged goods are required in order that we can replace the damaged items quickly. We may request that you return your damaged items for inspection.
If you are unable to provide photographs, we ask that you return the damaged items in their original packaging for inspection and so that we can replace said damaged items.
To return any damaged items please contact us for return address.
Returns
We will accept returns for unused, undamaged items if you so wish, within 14 days of you receiving your items.
To return any unused, undamaged items to Ginger Gift Company, please contact us for return address.
We will issue a full refund of the item cost once received and inspected.
Refunds are issued within 10 working days electronically using your original payment method.
Postage & Packing charges for items shipped are non refundable.
Ginger Gift Company will not be liable for returns shipping costs.
All returns must be received in good condition and saleable. Items returned in a poor condition will not be refunded or replaced free of charge.
Payment Methods Accepted
We accept cash on collection, Bank transfer, PayPal, Credit/Debit Card and Clearpay payment systems.
Customer Service Contact
If you have any questions that you wish to contact us about, please do so using the method below;
Email: info@gingergiftcompany.co.uk